Brightspace Support

1. Course Enrollments

Please make sure your registration is current and/or you do not have any outstanding holds (e.g. immunization hold). 

If you verified the above information and still cannot access your course, please, submit a request to:

2. Login  

If you need assistance logging in please read the student log article found here:

3. Technical problems with the site/course

For all other Technical Support issues, please contact the SUNY Online Support Services Help Desk at: 

In some rare instances the SUNY Online Support Services Help Desk might ask you to contact your on-campus instructional technology support team. If it happens, please submit a request to servicedesk [at] 
Please, provide as much detail as possible, including: semester, course #, CRN, instructor's name, your Panther ID, and list of any steps taken to resolve the issue.  

4. How to use Brightspace


After login into the Old Westbury Brightspace site, please click on OLD Student Orientation tab in the My Courses module, and complete OLD Student Orientation.

After login into the Old Westbury Brightspace site, in the My Courses module, you'll see the SUNY DLE Brightspace Fundamentals, which has several links to instructional materials.


Article ID: 102284
Fri 3/20/20 10:19 AM
Tue 1/31/23 4:45 PM