Information Technology Service Desk

Bird's Eye View of Hartwell Hall

The Information Technology Service Desk will have limited staff available on campus to provide in-person and phone support. We will do our best to ensure continued service to the campus community during this difficult time, but please be aware that delays and difficulty reaching the Help Desk via phone are to be expected. For the fastest level of service, we strongly encourage faculty, staff, and students to open support tickets to report issues (e.g., an interruption of service) or to request services (e.g., help with online instruction). Please visit the coronavirus information page for latest updates.

ITS Service Desk 

E-mail   :
Walk-In : 3rd Floor Library - by appt only

Phone   : (516) 876-3098

 Safe Computing

Information to increase awareness of end users and to help them behave in a more secure manner

Having Issue Logging In?

We provide steps for users who has issue logging to their email & portal account

Click here to learn more

Banner Application 

Banner is the Enterprise Resource Planning system used at SUNY Old Westbury for many of the tasks the college needs to perform on a daily basis.

Click here for Banner related applications

Technology Resources and Remote Access 

Service Desk Hours
Location: NAB 0107
Mon - Fri   8am - 5pm
Saturday Closed
Sunday Closed

Have you received a suspicious email?
When in doubt, throw it out and contact the Service Desk at or call x3098